RCI is seeking a Digital Asset Management Specialist in Orlando, Florida. The Digital Asset Management Specialist purpose is to support Marketing, Business Development and Ecommerce teams so to deliver to RCI members their dream vacations. This is accomplished through an ever-improving user experience; internally in terms of DAM operations and externally for all brands and platforms by collecting, optimizing, publishing and assisting users to access high-quality photography and video (assets). The DAM Specialist’s primary responsibility is to coordinate with stakeholders at each critical step to ensure timely asset publication to RCI.com and associated sites as well as provide ready access to assets for marketing, business development and ecommerce operations.
Job Responsibilities include, but are not limited to:
Adhere to high-quality standards and to our Count-On Me spirit.
Responsible for and ensures compliance and maintenance of operational processes: ingesting, curating, organizing, general maintenance and management of assets in the DAM system, including lifecycle maintenance: expiration, archiving and associated issue management.
Works collaboratively with: Business Development account teams to manage property photography and video published to the RCI.com resort directory, RCITV and associated sites; schedules Affiliate change requests to published images and video at resort directory pages; uses judgement to determine appropriateness of requests, against image content, aesthetics and technical guidelines and timelines; manage feedback and expectations; regional Affiliate support; Marketing: digital producers, designers, photographers, videographers; Ecommerce, Corporate Communications, IT Support and Development
Works with DAM team to identify and triage issues with IT support.
Strives to be a Subject Matter Expert for Digital Asset Management, to that end stays versed of DAM training materials and error remedies library. Keeps current of RCI business and operational needs and DAM industry developments making recommendations accordingly.
Participates in daily production meetings, keep Senior Administrator current on operations and significant issues.
Strong technical skills, results-driven, proactive, innovative and solutions oriented
Excellent oral and written communication skills
Must be able to speak and write in English fluently
Meticulous attention to detail, highly structured and well-organized with strong photo-editing and file management skills
Demonstrates flexibility; willing to learn new skills, expand knowledge, and adapt to technological and business changes
Customer-service oriented in all communications with Account Executives and cross-functional partners; excellent follow-up skills are required
Demonstrated organizational and analytical skills with the ability to utilize data to recommend solutions and drive tactical operational decisions.
Knowledgeable of digital asset management, best practices in managing assets and metadata taxonomy.
Keen prioritization/adaptation skills; ability to shift focus as business needs dictate
Actively seeks improvement in areas noted above using company supplied materials and/or outside studies.
BA or college level certification in related field
Experience equivalent to the education requirement
may be accepted in lieu of the education requirement.
Training requirements: licenses, programs or certificates
DAM studies: Accredited institutions, professional courses; on-line
Adobe Photoshop studies: Accredited institutions, professional courses; on-line
Knowledge and skills in …
Efficient organization, result driven delivery, time and production management and quality assurance
Working in a production/technical team environment and collaborating with associated teams and delivering on internal clients demands.
Understanding of process and standards adherence and data governance
Good oral and written communication skills
Basic/general understanding of digital asset management, content management systems
and web publishing.
OpenText MediaBin – Digital Asset Management tool — Basic/Intermediate skills
—NOTE: a replacement for this tool, which has yet to be determined, is currently under review and may have been replaced by time a candidate search is active.
MacOS 10.13.5 High Sierra (or higher) and associated applications — Intermediate/Expert skills
MS Office for Mac: Outlook specifically. Basic Word and Excel. PowerPoint a plus.
Adobe Creative Cloud; highly skilled in Adobe Photoshop with expert level photo-editing skills
Quicktime — Basic/Intermediate skills
Handbrake - Media Converter Software — Basic/Intermediate skills
3-5+ years of demonstrated experience and skills in a Digital Asset Management/digital production environment for a world-class creative agency and/or hospitality, entertainment or retail brand